Account Manager: Responsibilities, Job Description, Salary
Account Manager - is a professional responsible for managing the relationship between a company and its clients. Their primary goal is to maintain and grow client accounts, ensuring client satisfaction, and achieving sales targets.
Key responsibilities of an Account Manager:
Help Customers: Talk to customers who have questions or issues with their payments. Find out what went wrong and fix it.
Fix Payment Mistakes: Get to know why a payment didn't work. Remedy the situation by giving money back or correcting mistakes.
Handle Refunds: Checking if refunds are fair. Then, send money back using the right methods.
Support Payment Systems: Check out payment systems to ensure they work well.
Resolve Payment Disputes: Solve disputes or problems about payments. For instance, if someone didn't make a charge or if they paid too much.
Difference between: junior, middle, senior Payments Support Operators
The distinction between junior, middle, and senior Payments Support Operators primarily lies in their level of experience, the scope of responsibilities, and leadership within the organization.
Junior Payments Support Operator
● Limited experience in handling payment-related tasks.● Basic knowledge of payment systems and procedures.● Has simple responsibilities under supervision. Works with customer inquiries, and processing basic transactions.● Get to know specific details about working performance.
Middle Payments Support Operator
● Has more experience and skills in payment support.● Understands payment processes, systems, and problem-solving techniques.● Can manage different tasks independently.
Senior Payments Support Operator
● Has extensive knowledge and expertise in payments support.● Leads team and checks efficiency.● Solve complex tasks and make new strategies.● Can provide trainings for team members.
Hard & Soft Skills for a Payments Support Operator
Hard Skills
Soft Skills
How Much Does a Payments Support Operator Make?
$30,000 to $40,000 per year
Junior Payments Support Operator
$40,000 to $50,000 per year
Middle Payments Support Operator
$50,000 to $70,000+ per year
Senior Payments Support Operator